This morning I stopped by Starbucks (again) to get a caramel macchiato on my way to the subway. I didn't have any cash, so I was about to pay with debit. Alas the debit machine was down, and just as I was about to forfeit the coffee for the day, the barrista said "No, it's on us today!" What a treat!And that is what I call good customer service.
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